Sub Station II

Just wanted to point out that you have An employee named Ruby, who was evidently cutting the meats and cheese for the sandwiches, and coworker had told her she did not need a certain cheese. Actually it was provolone. I know it was provolone because the employee Ruby continued to ignore her. Our coworker has said it four times. Then she told Ruby that there were two Italians, again I know this because the coworker repeated it several times and Ruby was blatantly ignoring her and talked over her to ask the customers if they had to Italian. Whatever Ruby has going on in our life she really doesn’t need to bring it to work. This poor customer service nobody wants to see someone with an attitude. The coworker was very pleasant, had it been me I would’ve probably said something to Ruby and lost my job as a manager of a restaurant. I know the atmosphere is reflected by the employees. Today just left a bad taste in my mouth, and I’m sure it was the attitude of Ruby. She looks too young to try to act so grown she needs to show more respect. There was a guy there named Rob who was excellent when a customer ordered a gluten free sandwich. I didn’t even know that you had gluten-free, and I appreciate the fact that he was very careful in preparing it.

Outstanding service, they always take proper care of my wife’s gluten free order by preparing it away from where they make the rest of the orders.