AVOID THIS PLACE! We weren’t asked about any allergies or intolerances when we arrived. Once we were seated I asked a staff member who said that they didn’t know what was gluten-free but would ask someone else. They didn’t come back to us.
Another staff member then came to take our order. They hadn’t been told that I have an intolerance to wheat and provided no information so I asked again. They couldn’t provide any information.
A fourth staff member then came over, told me that they didn’t have any written information about the ingredients (which I’m pretty sure is a legal requirement?) and instead went though the menu item by item saying “you can’t have that, you can’t have that” etc. It was confusing and felt patronising.
I asked, them to clarity what I COULD HAVE and was told “you can have this but not with that”, or “that dish but not with that meat” etc. At this point we’d wait 15 minutes for a seat (which were told would be 5 minutes) and then another 10 minutes for allergy information so I reluctantly ordered.
Shortly after, I went to the toilet and placed my handbag on the unit behind me. It was soaking wet. When I was sat on the toilet I could feel something dripping onto my lower back and hair (I have long hair). When I looked up the roof had big damp stains which was dripping onto the back of the toilet unit and then onto me.
I took a video and showed a staff member who apologised but dismissed this as something that had just happened, which clearly wasn’t the case by the stained ceiling. I felt dirty and had lost all faith and trust in the staff so I asked to cancel our food order and we promptly left.
Absolute waste of time and money (as we’d already paid for our drinks).