We recently made our second visit to Supperland, our first time experiencing the speakeasy, and unfortunately, it fell far short of expectations.
Despite calling ahead to ask about the food, we received only vague responses and no clear idea of what would actually be served for the speakeasy. Once there, the menu remained a mystery, and the drinks were pre-selected with no opportunity for customization, which was disappointing for a premium experience.
One of our friends politely asked if their first drink could be remade and substituted for the others (drinks with gin & rum), as they don’t tolerate mixed drinks well, but the request was met with an unexpectedly rude and dismissive response. They accommodated the request, but avoided interacting with us for the rest of the experience, which left us feeling unwelcome and uncomfortable.
We had also submitted a gluten-free request during booking, yet one staff member still made a condescending comment about needing to “tell them in advance.” In the end, aside from avoiding the bread, no real accommodations were made, our gluten-free guest was served the same food as everyone else.
The speakeasy space itself is beautifully designed, with an intimate and moody atmosphere. However, the experience felt more like a loosely executed performance centered around movie soundtracks than a warm, well-rounded evening, something that caught us off guard, especially given the lack of a clear description beforehand. For a $200-per-person experience, the presentation felt underwhelming, with staff reading from scripts in a way that came across as unengaged and impersonal.
That said, the bar service upstairs and in the main dining area was excellent, and the food there was also great. But after spending over $1,000 on the speakeasy alone, we left feeling disappointed, and honestly, embarrassed for our guests. We won’t be returning or recommending this experience.