The customer service is fabulous! I went out of my way to visit this shop because I heard great things and I love coffee. However, I called in to reserve the last gluten cinnamon roll and I ordered avocado toast with egg. I was on my way to work, so I called in the order so that I could get to work shortly after picking up the order. Unfortunately, I waited 20-30 for my food only to find out that it was sitting on the counter the whole time. I'm pregnant and I was really hungry so naturally I was extremely frustrated when I left especially because there were so many people at the counter yet no one caught the mistake. So not only was I very late to work I also had really cold eggs. Probably will not be going back but the coffee was delicious.