TGI Fridays - Glasgow Fort

We had a great experience at this TGI Fridays. Alisdair was our waiter for the evening and did a brilliant job helping my mum find gluten free options that went with her allergies. He called in the manager to help her place a special tailor made order. Next to that he made us feel welcome and was happy to answer all of our questions. Coming from the Netherlands this location isn't easy to revisit, but if I'm ever nearby I'll definitely visit again.

We booked TGIS for the reopening night after COVID_19 myself and the group have all been key workers throughout the pandemic we were really looking forward to a great night. We arrived at the restaurant and was took straight to the table we orders our normal drink Wich is peroni we were told they had no peroni on tape due to covid we asked for bottles. The bottles arrived to find they we’re gluten free we were not advised off this. We then asked for the other beers they had on tape to he told we are not offering draft at all again very disappointing he then brought bottles of a different beer I was drinking myself so asked for draft coke to then be told they had run out this was the first night of them opening !! Again very disappointing. I asked for glass bottles of coke to Be told there was none available I ended up drinking lemonade in the end we orderd food that was a challenge in its self to be told we can’t do this we can’t do that ect ect aging all down to covid ??? My friend wanted the tomahawk steak to be told our butcher is closed due to covid but they had other meat available on offer all very miss leading and concerning. When the food did arrive it was bellow Average and very simple aging disappointing for a first restaurant experience since March !! One of my friends had a sirloin steak it was like rubber we sent it back to receive yet another steak the same. The attitude from the staff and the manager on shift was nothing but unprofessional rude and to be honest They did not care. I then reported this to the website to then get a call back from the general manager the fowling night and to be honest she came up with an answers and excuses for everything. I have worked in Hospitality for May years and it was a complete. Disaster from start to finish no offer of a return visit at a discount or anything!! It’s safe to say we will not be returning to TGIS again Wich is disappointing as we went nearly twice a week