TOGO'S Sandwiches

3 of us walked in yesterday at 4 PM after a long day. Store was empty, clean and inviting and there were 5 staffers behind the counter. (One with very long hair needs to put it up out of the way). We ordered 3 items : 1 sandwich, 1 gluten free wrap, and a half salad to go. Each had an ingredient modified based on dietary restrictions and one had extra meat added. We confirmed everything before completing the transaction and after a brief interval our food was ready. As the order was handed to us, the clear packaging of the salad revealed 2 errors that were pointed out (plus missing dressing). They did a remake and included the dressing. The sandwich and wrap were...all wrapped up in the bag and it wasn’t until we got home that we discovered multiple errors with those 2 items. The wrap was ordered to be gluten free. Opened the paper wrapping and the sandwich “wrap” immediately fell apart, becoming a half salad with plain wrap on the side, revealing 4 errors: the wheat based croutons were left in, and the cheese and 2 other normal ingredients we wanted were omitted (and the romaine ribs were turning brown). The pastrami sandwich had 3 errors: it was supposed to be just the bread and extra meat (no veggies, onions, or condiments - allergy), and was paid for that way...but it had onions, mustard and there clearly wasn’t any extra meat. So, we paid $35 for items that weren’t just wrong, we could not eat them, except the one half salad (remake). All 3 of us work in service/management. Yes, mistakes happen, but it’s pretty rare for it to happen in multiple ways with every item in an order, when it’s all clearly and correctly spelled out on the ticket that was still attached to each item. If someone else get our items by mistake, that would mean up to 3 other orders went wrong...and the other customers paid $11+ each for the wrong thing as well. The name “To-Gos “ implies a specialty in making sandwiches to order, to go. The main point in stopping to pick up a good sandwich on the way home from work was to simplify and remove stress after a long day. We could have stopped at Subway or Safeway, and watched as our items were made to order so there would be no errors for half the cost (including chips and a beverage). In addition to our mis-spent $35 it would have cost us over an hour of our time plus gas and more stress to return for remakes of the other 2 items, so they ended up the the trash and we made scrambled eggs and split the half salad for dinner. The single star is for the salad remake with no argument. I’ve been to other locations and never had these issues. Based on other reviews of this location our concerns are not uncommon, and there are 3 more people that won’t be back.

Love the gluten free wraps. Always have followed special instructions for delivery. Good quality