First off, I want to give props to the employees, because they were genuinely friendly and helpful. I have a gluten allergy so they were able to help me navigate that. But...there were some issues that majorly detracted from our experience. For one, all of the surfaces were sticky. For instance, as we were walking to our table, our shoes were sticking to the floor, and at our table, our food trays were sticking there too. Definitely not pleasant. If we hadn't already ordered, I don't think we would've. Second, the water (from the soda machine) was actually undrinkable. It had a nasty taste and a horrible ring. I took one sip and almost spit it out. My mom had the same issue and she had even used the other dispenser. As far as the food was concerned, these are average tex-mex style tacos (not adding or subtracting points for that) but the guacamole was delicious!
In essence, the customer service couldn't outweigh the unpleasant store conditions, unacceptable water quality, and average at best food. I like the concept of this store; I hope they make improvements.