We are in town for four days and have had poor experiences 2 out of 3 attempts at Tempo. On Friday we had a great experience, the food was tasty, the waitress was great and the service was quick.
On Saturday, when I went down for brunch they were closed. After a phone call, I learned that they where closed early due to staffing issues.
Today, my wife and I, went down for breakfast. After placing our orders; bagel and cream cheese for her and Eggs Benedict on gluten free toast for me, we received our juice and coffee. Then we waited, and waited. After three or four couples who were seated after us had ordered and gotten their food, we stopped the waitress and asked about our orders. Five minutes later, she walked by and said "It's being taken care of now." She didn't stop to talk to us, and she certainly did not apologize.
A few minutes later my wife stopped her a asked to speak to the floor manager. Our waitress replied "I guess that's me". She continued to say that it was taking time to bring the water to a boil to poach the eggs.
It was nothing but deflections and avoidance of ownership of the problem. An honest apology would of calmed my wife a great deal.
My wife then said she wasn't sure if she to have breakfast any more and the waitress indicated that if we didn't want to stay, it was fine.
We chose to leave. In all a very dissatisfactory experience that left my wife in tears back in the hotel room.