I LOVED this place until the last few months. I have several food allergies and until recently they were excellent with them. Two months ago I ordered some food, explaining my allergies and the severity of them (as I always have), I got my normal order, and had a minor reaction (thankfully). Called informing them, well left a message nvr to be returned. So after a few month I thought I would give it another try. This time saying three times I have a gluten and Severe, epi pen taking, allergy to all fish products. I picked up the food, asked them again “no gluten and no fish? I was told “yup, no problem, if that’s what u ordered.” I open the soup took a drink (it is an excellent soup, when made correctly), then s giant shrimp hit my nose!
I ran used my epi pen took 2 Benadryl, called the place, not a oh I’m so sorry, NOTHING! Just “I’ll let the manager know and we will get back to you”, still waiting on that call. It took me two hrs to get it under control! If you ever been to hospital w a reaction, it’s better managed at home! Total of two epi pens and 3 Benadryl…and not one response or Apology. I suggest if you have sever allergies that you go elsewhere, they care so little that they don’t do a thing!
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