Thanh Vu Restaurant

The service has gone down hill at Thanh vu significantly. We have been going since it was on 20th way back when. My husband is Celiac, I am not. I phoned an order for pick up of sweet & sour chicken over crispy noodles. I have ordered this many times. I order the main dish gluten free and explain I am not Celiac but like the noodles and if I can still get them. The main meal is always served in separate container then noodles. If you order this meal it is $25.85 and the noodles are included in that price. When calling in my order I order I explain I would like the noodles please but main meal made gluten free. (Which I have done many times) I was talking to server and she said this is just not possible due to liability and they just can’t ring it in their system that way. I understand there are different systems used at restaurants however I have worked at many and there usually is a work around. When on the phone the first server then passes me to a different server who again explains to me about liabilities. (Maybe the gluten police?) However she does offer me the option of ordering a side of crispy noodles for $5.95. (Which I already paid for in the meal but am just not aloud to have) if I pay for the side extra I can have it, just not the ones I already will be paying for. When does common sense just come into play? I have served for years. If the system doesn’t allow it, then ring in the side but zero out the cost and write a note. Nope, no customer service; no options just repetitively telling me about liabilities? If I pay double for them the liabilities must disappear. The kicker is I probably would have tipped the $5.95 when I picked up, if either server had offered any type of option beside paying extra for something I already paid for. The food is always consistent, and really like this restaurant but just the principle of it all makes me angry 😡

Staff were great with helping me find the safest meals for a celiac. I'm from out of town and have high gluten sensitivity. No stomach ache, food was fantastic, portions were great and the staff were all super friendly. Great overall experience and prices were pretty reasonable. Impressed and will be back next time I'm in PG