We visited That's Italian after reading great recommendations on a local Facebook group. The staff were friendly and our antipastos were delicious. However, when our meals were brought out we were told the gluten free pizza would take a few extra minutes which was fine. But four of us had finished our meals, and the fifth person still hadn't received her gluten free pizza. We were told by 3 different waitresses "it's coming right out" in a span of 20 minutes. When I personally went up to ask the waitress about the pizza, she had checked with the chef who stated it would be another few minutes. At this point it had been 1 hour and 20 minutes since our order was entered into their system, and we were still waiting for one meal. The waitress mentioned she could give us a free dessert, however I asked if she could just do a bill discount instead since we had to leave & we were all full. She explained that the gluten free pizza has to be made separate which I completely understand and I appreciate the effort that's put into their allergy precautions, however 1 hour and 20 minutes is a little absurd. After she checked with the chef, she stated he's only willing to offer a dessert but due to the amount of time we'd had already been waiting, the waitress said she'd pay for the gluten free pizza herself. It's disappointing that the waitress could only provide this option by paying out of pocket. We were also there to celebrate a birthday, which was told to the staff who greeted us at the door but no celebration or anything was made, as they mentioned they'd do.