One of my all time favorite places in the city primarily because of its giant menu / array of options and loads of gluten free options. Unfortunately, this morning's experience left me feeling sick and really disappointed with this joint.
I work 9hr overnight shifts and coming in this morning when the restaurant opened, all I could think about was a gluten free burger and truffle fries. Being allergic to gluten isn't a choice or preference of mine and it bums me out that I now have to triple check to make sure they don't poison me. The gentleman taking my order was so flustered by me ordering a burger at 7am that I should've known in that second to double-check my order. When it was ready, I asked the runner if they made it on gluten free bread because of the allergy I had mentioned and he said no but that he will have them remake it asap. But instead of just taking my bag (seeing as a dozen people have already touched it, I could care less if he was the one re-opening it), he refused to open it for me, made me unpack it, just to hand it back to him. Within 5min he brought it back on the gluten free bun but it was obvious they didn't remake it from scratch, they just grabbed the contents off the regular bread and threw it on top of the gluten free bread, completely disregarding the fact that it clearly has already touched the regular bread so they're not paying any attention to my allergy.
Seeing as I'm already paying $25 (burger, truffle fries and a Vitamin water), you would think they would be mindful of my allergy; but instead treated me like some guy that just decided he wanted it to be gluten free. Why even have gluten free options if you're still going to poison people with a serious allergy? Really disappointing and now I know to ask them a dozen times to be mindful of my allergy which I shouldn't have to do...
It's 2021 and I think it's fair to say that most people who are gluten free are actually allergic and not just "hopping on some fad." Sucks that I'm sitting here in pain when the people who work here are more concerned with adding more things to their menu and not the health of their customers.