The Dial House Hotel & Restaurant

THE DIAL HOUSE RESTAURANT - We approached the staff and asked if they could accommodate a family member who suffers from Coeliac. They presented a menu and ticked the items that she could have. We accepted this on face value. We entered the premises and were seated at a table. Bottled water was present on the table and another family member ordered a coffee. When we started to order the food a totally different attitude by the female (no names mentioned). Oh you cannot have this or you cannot have that as contains gluten. A total different story to what was presented to us at the start. The attitude of the female who was trying to control the ordering of the food was absolutely shocking. We decided not to proceed as what was presented was extremely limited and would not be adequate to the Coeliac member of the family. The woman was arrogant, obnoxious and very unfriendly, made us fell not welcome at all. Then to top this off, on departure we were presented a bill for £19.00 for one coffee & a bottle of water. Absolutely shocking !! We paid the £19.00 and left as we did not want any hassle. A disgusting unwelcoming attitude. AVOID AVOID AVOID THIS RESTAURANT IF YOU ARE IN THIS BEAUTIFUL AREA OF THE COTSWOLDS.

Fantastic staff , great atmosphere and as a coeliac they catered for my needs superbly.👍