The Firestone Skybar & Martini Bar

Last evening, nine of us went to celebrate a friends birthday dining together. I can say this was the worst experience of service I have ever had. First we ordered drinks and the drinks came wrong. After that we ordered our food and the food slowly came to our table. I was served the wrong meal and we waited for our waitress so we could tell her what happened, this plate sat in front of me for at least 5 minutes. My plate was taken and given to the person sitting next to me after the server had put it down in front of me and told me it was a flat iron steak. The person next to me ordered a filet mignon. Please note that the steak had sat in front of me at least five minutes and then given to the person next to me, yes it was cold. Now the rest of the table was being served their food. We have one that is gluten-free and had ordered a gluten-free meal. In front of her was a plate with macaroni and cheese and a steak which no one had ordered at our table. Two of us sat and waited for our food to be brought to us. When my food came It was ice cold, for instance refrigerator cold I waited for the waitress to come and told her My food was cold. She offered to take it back and reheat it. The gluten-free friend got her meal and could eat as I waited for my food. Everyone at the table finished eating. When my food finally came out, I told them to box it as I was not going to eat and have a table of eight people Wait for me. At this time, the manager came to our table and told us he talked to the Cook and bartender and that he would make things right. My food was boxed and sat in front of me. The waitress brought our bills as we were paying individually or as couples. I was presented with a full bill after the manager said that he would take care of it. I asked for the manager back and he said why would I do that? Needless to say I gave back my food and went home without eating, very disappointed in Firestone. Everyone at the table was in shock!

I have had celiac disease and a soy allergy for 14 years so I rarely go out to eat BUT I am so glad I did! I spoke to Chef Dustin before I arrived and we briefly reviewed menu options for me. The meal was AWESOME and Chef Dustin personally prepared my dishes. I had a delicious crab cake for my appetizer and salmon for dinner but with the grouper sides and a special dipping sauce. Chef Dustin did an AMAZING job! I cannot wait to go back again!