My awful experience @ the foreshore cafe
I have a really disappointing story to share. Feeling quite flat and belittled today. My experience at the foreshore in nightcliff was just absolutely absimmal.
My friend was kind enough to order 4 me asking questions about whether the batter was gluten free as u know the questions can be exhausting some time 4 our people. The batter was not GF and there chips are not done in a separate frier. She also asked whether there was coriander in the slaw, before ordering the burger 4 me, but had forgotten to restipulate GF, although a smart person would assume it was implied by the questions or at the very least confirmed by the waitress.
My burger arrived with a milk bun.
My friend went to return the burger after realising. She was told that the food could not be returned to the kitchen for health and hygiene reasons, then charged my friend an extra $2 for the bread. My friend returned back to the table while the burger sat in front of me getting cold. As the kitchen refused to take back the food, I pulled the burger apart carefully removing what had been touching the bread, and attempted to have a few bites.
After at least 10 mins waiting I was finally brought 2 pieces of GF toast. By this stage I was so upset by my cold food, and the fact I had, had to pull the burger apart myself trying to avoid the bread, that i actually started tearing up.
The waitress who brought the GF toast said she would then get her manager. This took at least another 10mins. We were then questioned by the very arrogant manager about whether my friend had actually said the words gluten free or had this only been in her head, he then proceeded to ask me if I really had an allergy how come I had eaten food that had been touching the bread.
I clarified I hadn't I had pushed aside the bacon bread and lettuce that had touched the bread.
I was absolutely disgusted by the arrogance and rude approach by this manager and my treatment at this trumped up cafe that is really a wolf in sheep's clothing when it comes to be a good place to go for people with dietary restrictions. It is hard enough to go out and eat sometimes without this absolute bully standing over me asking 4 me to explain my dietary habits and insinuated whether I really had an allergy.