The Homestead Restaurant & Tavern

My family and I have been to this restaurant numerous times in the past. We are regular customers who came repeatedly in the past as they catered to food allergies. However, after today we will never set foot in this place again. We placed our order and received our appetizers. One hour elapsed and others who came after us were finishing their dinners and we still hadn’t eaten. The young woman who was our waitress was no where to be found. Another waiter Josh who is great whom we knew kindly offered to follow up for us. When still no food came we flagged down our waitress who said “it’s coming.” And then walked away. Frustrated I approached two women at the front and said I need to speak to the manager. I had made eye contact with one of the two women and the older woman said “Look at me I am he manager not her she is just a 16 year old girl.” Extremely rude. Then she said what number station are you? As if I would know that. She followed me to the table. Then came back and started to lecture us on how it’s gluten free so it takes a half an hour or longer to prep. We called her out on this blatant lie and said we eat here multiple times a month and our waiters Nate and Josh always put our orders in and our allergen free food arrives correct and in a timely manner every time. The manager was nasty and condescending and continued to argue with us. I told her what she was saying was a lie, a crock. Then the food came out- thanks only to Josh who had checked on it and asked for it to be made. The food when it came was inedible chicken wet and tasteless, asparagus boiled so hard it was shriveled and bitter and my gf pasta was boiled with no taste no oil or garlic as ordered. We expressed our displeasure to our waitress who ignored us. On our way out the manager ignored us and refused to make eye contact. Terrible customer service and management. The manager had zero people skills. We are not the kind of people who complain typically in a restaurant but we had no choice in this instance. Our check came out and it was a bitter pill to swallow paying $120 for vile food and being verbally abused by the manager. This is not an inexpensive restaurant and this type of treatment and food quality are inexcusable. There are plenty of other better options in the neighborhood, do yourself a favor and drive past this place.

This place never fails to impress. Food is amazing, waitstaff is attentive without being overbearing, and they have a great gluten free menu! I recommend the gluten free seafood Alfredo.