The Pizza Factory - Pineview

The staff goes above and beyond!! I’m so impressed by them. I ordered a gluten free cauliflower crust pizza with the Alfredo sauce to go and the person that took my order didn’t know the Alfredo sauce had gluten before we hung up the phone. He called me right back and texted me to let me know and let me change my order so the pizza would be safe and gluten free. There aren’t very many places that take care to be safe for those with gluten allergies, and to know we can safely eat here means a lot. Truly so grateful for the time and attentiveness of the staff. Thank you!!!!!

Updated review: They responded trying to say I was wrong and was referring to another location disregarding our complaint however this is incorrect and bad business. The company I’m referring to is the website attached to this Google listing and I have attached screenshots of the section talking about gluten free options that are not o the menus. There is also a screenshot of the submit page after you enter your email for a coupon. Furthermore, avoid this place. Initial review: Just don’t come here. They advertise they have an 11 inch gluten free pizza online with no upcharge. This is not true. When we pointed it out they said that the website is wrong and that they only have an 10 inch pizza and it’s an extra $4. The manager came to see us and said there was nothing she could do and we had to pay. She seemingly had no authority over anything and no idea how to give discounts or help upset customers. Because we were hungry and didn’t want to drive into town we decided to just pay for it. After getting our food we went into the dining area to wait and it was filthy dirty, the salad bar had food spilled all around it and the soda machines had no ice in them. The food finally arrived and it was not overly warm and didn’t taste as good as the price warranted. Do yourself a favor and go anywhere else for pizza, especially if you’re gluten free. You’ll save time, money and you’ll more than likely get better food. As a message for management. You obviously have the money to fix your website, considering the multiple locations you have. The coupon code entry section does not work and the statements you make on your website are false regarding dietary restrictions and the menu. Do better.