The Vault Kitchen & Market

I’m not one to leave poor reviews, but we had the worst experience here tonight. I made reservations here for a party of 10 for my friend’s birthday because I had called ahead to ensure they could accommodate my food allergies. I notified our server who checked with the manager to see what could be made gluten, dairy, and egg free. I ordered the miso salmon and after it was brought to me, I noticed it had a glaze drizzled over top that looked questionable if I could eat or not due to my food allergies. I waved our server over and asked her and she said I noted your food allergies so it should be fine but I can double check with the kitchen if you want. She then came out and told me it was unsafe for me to eat and took it away and said they could remake it. I declined because at this point, I did not trust the kitchen to safely prepare a meal for me. Other people in our group ordered the ribs and steak, both of which were very dried out and difficult to even cut. The server also failed to mention they charge a 3% fee when paying with a credit card. She just brought the card reader to the table and started taking cards to pay bills. Also, we were automatically charged 20% gratuity due to our party size despite poor service, me not being able to eat, and not even having our waters refilled. The most bizarre thing was that when the server came back to our table towards the end, she said “sometimes you tell the kitchen things they don’t want to hear”. Not sure if this was in regard to my food allergies or what. Highly recommend staying away from this establishment if you have any food allergies or if you enjoy good food. Not safe one bit.

The Vault is an absolute must-enjoy if you are in Savannah. It was one of four restaurants that we visited during our stay and was my personal favorite. The gluten free menu selection is reasonable and the food was incredible. I enjoyed the parmesan cauliflower with the Crying Tiger steak. The Laos dipping sauce is officially what dreams are made of. Will absolutely dine in again during a future visit.