The Botanist

No ability to cater to Coeliacs unfortunately. Cannot comment on food as wasn't able to eat anything. Friends enjoyed it.

My food was lovely and delicious. The Spanish waiter was very friendly and provided great service. However, our experience was concerning and I am giving a one star. My sister is gluten free. She ordered the gnocchi which says gluten free on the dinner menu. We understand you cannot cater to coeliacs, but it very clearly stated gluten free and not 'on request' or anything. After fully consuming the meal, paying and reading the receipt, it said 'Main gnocchi- NOT GF' in capitals like that. We went back in and the staff member (girl with reddish hair and glasses) mentioned that they had run out of gluten free pasta and were only serving gluten pasta. This is very concerning as we were not told by any staff member. She handled it very badly, no apology at all. She blamed us as we didn't tell them we needed it gluten free. However, we were comfortable and had peace of mind with what the menu so clearly stated. She also said "it's not like she's going to die" instead of at least apologising (please train the girl in customer service skills because that was pretty mean, insensitive and ignorant). We understand you don't want to reprint all the menus until the GF pasta is back, but you need to inform anyone who is ordering that meal, for safety. Please please train your staff better, especially on menu knowledge. They need more attention to detail. I work in hospitality myself and something like this can be easily avoided. If you're changing ingredients, inform all your staff and teach them to tell all customers upon arrival. This is super important. I am surprised even the chefs didn't confirm with the staff. Overall, very concerning as my sister may get sick now. I have attached screenshots of what it says on the menu.

We just had a great dinner here with family from out of town. 1 out of 4 of us is vegetarian yet we all enjoyed the food and the gluten free options. I especially enjoyed the Ramen and Jalepeno poppers as a combo. Amazing !!