I went to The Bottle of Milk on Saturday 2nd March (at 2 p.m.) with my partner and I rarely take the time to leave reviews when service was bad as I used to work in hospitality, too.
I am coeliac and I do understand that cross contamination is the standard in all cafes and restaurants but some do take more measures to prevent cross contamination.
When I asked about their gluten free buns, the girl at the cash register was very impatient and just wanted to take the order and did not care about what I had to say. At this stage the lunch rush was already over and only one person was lining up behind me to order. After asking 2 questions about safe choices for me, an old guy with grey collar length hair at the coffee machine rolled his eyes and said "ugh" which was incredibly rude. This attitude is shocking and very uninviting and it does not matter whether he was the owner of the place or not.
I ended up only ordering for my partner which we straight away cancelled and left the place. Would not recommend as a burger with chips cost 40 dollars which I would be happy to pay if good service was provided.
We ended up going to Lorne Central where we were greeted friendly and all coeliac safe options were patiently explained and I was fine after it.