They foster the atmosphere of "Cheers". It's very much a "Third Place," where the owner/server's casual friendliness wears off on people, and strangers at tables nearby talk like old friends, in a laid-back way.
If that wasn't incredible enough, for celiacs, they have a dedicated fryer for the gf breaded fish and for the steak fries! And they now have Thai food too... the owners are a Brit and a Thai, so it's authentic.