The Celtic Manor Resort

Booked an afternoon tea with Dairy Free and Gluten Free dietary requirements in the booking form weeks prior to visiting. As well as reminding the waiter twice before we'd even been seated. A GF afternoon tea came out but was filled with dairy products eg) cheese, clotted cream. Servers weren't very proactive and rather than replace the whole thing, I had to ask each tier to be replaced when I realised issue after issue after issue with each of the tiers. I hate making a fuss, so this really ruined the experience. The quality of the food itself was poor. You can get better in a costa coffee. In fact, I hardly touched the cakes, as even though they claimed they were GF and DF, at this point the service has been so poor that I wasn't convinced. Nice herbal tea and live pionist were the only positives. Overall, really poor experience. I'd go somewhere else if you have any kind of dietary requirement. It's absolutely not worth the almost £90 for two people at all!

We had a lovely visit with plenty of fab activities for the whole family, lovely room. The pool was compact but well managed not too many swimmers at any one time - albeit chlorine levels were very high to make all the kids cough. We had some effort from the staff regarding coeliac needs within the group however this had been desperate shifts of ingredients rather than well thought through dishes.