I’d like to start by acknowledging how impressed I was with the speed at which we were seated, considering how busy the restaurant was. Kudos to your team for accommodating us so promptly! However, I have some feedback regarding our dining experience that I believe could help improve future visits.
We ordered several items, including gluten-free pasta, fried macaroni and cheese balls, full-size chicken tenders, cheeseburger egg rolls, and a few cheesecakes to take home. Unfortunately, there were several issues with our service and meals:
Gluten-Free Pasta: The dish was served plain with no sauce, which left everyone at the table puzzled.
Chicken Tenders: I specifically ordered full-size chicken tenders, as recommended by our server. However, I was brought "Chicken Littles" instead, and the sweet corn served on the side was undercooked and hard.
Cheeseburger Egg Rolls: Without the cheese sauce, these were bland and lacked flavor. While the cheese sauce significantly improved the taste, I believe the dish should stand on its own without being reliant on a dip.
Fried Macaroni and Cheese Balls: These were exceptional and easily the highlight of the meal alongside the cheesecakes.
The restaurant itself was clean and understandably busy, but our server seemed tired and not entirely focused, which may have contributed to the service mishaps.
As we left, I took home a lemon meringue cheesecake, which was absolutely delicious. If I were to recommend anything from the menu, it would be the cheesecakes—they’re worth the trip. However, if you’re planning a visit for a special evening or a relaxing dinner, it might be best to go during a less busy time or perhaps consider another option.
Thank you for taking the time to consider this feedback. I hope that with a few adjustments, the food and service will live up to the potential shown by your standout items.