The Cheesecake Factory

They do not allow reservations or call ahead for parties over 6. And told us "you can go to Naples" However, they knew a larger party was on their way and said they could not hold a table for us, and when we arrived, they informed us that there would be an hour and a half to two hour wait. Apparently, there aren't any loose tables to push together? The 3 women at the host station were rude and kept giving us and other guests dirty looks. I did not feel welcome at all and working in customer service, which is NOT how you treat paying guests. One of the people in the party asked if there were enough spots available before the 2 hours, and there was a big fuss from management about "separating you." Ok .. we had 2 booths back to back and didn't wait 2 hours, but the resolution came from a guest, not your restaurant. The front greeting area did not greet and were obviously uncomfortable with being welcoming. Our servers were amazing and friendly, attentive, and definitely know how to treat guests. The servise was prompt and the food delicious. Your management and front desk staff need special training. I had the Avocado beet salad and a slice of gluten free chocolate cheesecake.

Customer service is no service at all. Their website menu does not show gluten free options. I sent question online to customer service and they referred me back to the prepared questions and answers on the website which does not mention gluten free foods. Almost all restaurants today list gluten free options or have a GF menu. POOR SERVICE