The Cheesecake Factory

Went to eat with my daughter. Ordered a gluten free meal . I have Celiac disease 😔 have to check to see if something possibly can get in my meal that is not wheat or gluten free. I am eating my enchiladas all of sudden I go to eat my beans ,and I see something white sticking up I pick it up it was a small tag with a barcode on it. The manager came over and apologized Took my meal off the bill. It's a shame I was so happy that I could get a meal thsi could enjoy.

So as someone who can’t eat gluten or dairy going out is very challenging. The waiter working that night was very frustrated when I asked him about what had gluten and didn’t and eventually I settled for fries as I saw it could be made gluten free. I asked if he could fry them in a separate clean fryer and he said sure. Well, the fries literally came out less than a minute after we placed it and I felt very uneasy. I ate maybe 6 fries because it didn’t feel right and well and behold I was glutened by the time I got home. It was a really unpleasant and uncomfortable experience and I felt bad that the waiter was getting annoyed at me and my table. I did also order the Thai wrap, and honestly, it wasn’t the best thing ever. I was really hoping to like it as someone with a lot of allergies. Another issues was there was some stuff I could eat like the Avocado Tacos. I asked if he could have the avocados not fried in batter and have any dairy removed, and he came back and said they couldn’t remove the dairy. I asked what do you mean, it’s just the sauces I don’t want and he says no they just can’t. I asked for clarification and he said they just can’t over and over and I was confused as this was something I have had several times. Overall, don’t recommend coming here if you have a food allergy because the staff either is really inpatient or understanding. There was another waitress working that night and I had asked her if they could remove the dairy and she said absolutely but he came writhing seconds and said no. I wish we had someone else working our table. The young blonde male working Christmas Eve around 6:45 should really be better trained or asked to work the back.

Love it here! Lots of gluten free options, the service is always great and it's my favorite place to eat at the mall.