The Cheesecake Factory

I had a horrible experience at this location. I was with two other people and I ordered a gluten free cheesecake as my entree and my friends ordered regular entrees. We asked for everything to be brought together but my cheesecake was 1 hour later, after my friends were completely done with their entrees and waiting. It gets worse though. My gluten free cheesecake was smeared on one side with Oreo crumbs. I have celiac disease and can not have contact with gluten, which is why I ordered a GF cheesecake and told the server it was an allergy. I have never experienced this level of negligence. I luckily saw it before eating it and my friend tried the Oreo crumbs and confirmed that they were indeed Oreo crumbs. I told our server and he replaced it with another slice. 25 minutes later. After waiting an hour for my first contaminated slice. The waiter gaslighted me and said that there were no Oreo crumbs. No redress or even apologies were offered. I expect the manager to take this seriously and train the staff better on gluten free safety.

Very loud inside and forced to valet. Food and macchiato were good. Decent gluten-free selection.