The Cheesecake Factory

Wow expensive!! Thought they would have more gluten free items from internet chatter. Didn't get that in real time, Server wasn't overly excited about answering questions.Update; was given a gift card and went again. This time server was very helpful. Wife with celiac liked gluten free pasta. Small appetizer burgers were really good. Still consider expensive.

As a celiac, I'm thrilled to have a restaurant like The Cheesecake Factory, where I can enjoy a delicious meal without worrying about cross-contamination. The gluten-free bun is a game-changer, and the salad options are always fresh and flavorful. The servers at this location are consistently fantastic, and I've rarely had any issues with cross-contamination. I do wish there were more appetizer options that were GF-Friendly and not all fried options, but I understand why. I was a bit disappointed with the wait time and communication from the hosts during my recent visit. My family and I arrived at the Greenwood Location around 6:20 p.m., and we were told that the wait time would be approximately 70 minutes. We decided to explore the surrounding shops and returned after an hour. Upon checking back with the host, we were informed that it would only be a five-minute wait. Despite the projected wait time, another 20 minutes passed, and we witnessed numerous parties, regardless of size, being seated before us. While I understand the challenges of managing wait times during busy periods, I found it frustrating that the host continued to provide inaccurate wait times. The lack of transparency left us feeling misled and uncertain about when we would be seated. After waiting for an additional 10 minutes, I politely inquired about our position on the waitlist. The host assured me that we were "at the top" and that we would be seated "in a few minutes." However, four more parties were seated before us, and we waited for another 20 minutes. We finally got seated at around 8:45 pm, nearly double the initial estimated wait time. I recognize the challenges of accurately predicting wait times, especially when dealing with a high volume of guests. However, I believe that honesty and transparency are crucial in managing customer expectations. Instead of promising "just a few minutes" when the wait is likely to be significantly longer, it would be more helpful to acknowledge the extended wait time and provide an honest update. This would allow customers to make informed decisions about whether to wait or seek alternative dining options. I hope that this feedback will encourage the hosts to prioritize transparency in communicating wait times. Providing accurate information, they can empower guests to make informed choices and avoid unnecessary frustration. Overall, I appreciate The Cheesecake Factory's commitment to providing delicious and a wide variety of dining options, and I hope that they can continue to improve their communication practices.