The Cheesecake Factory

I don't get the opportunity to eat out often because of all of my food allergies, but here, I am able to get the gluten free bun on my burger. It was my birthday yesterday, and so my daughter decided to treat me to dinner. As soon as we sat down and were greeted coldly by our waitress, whom was also the bartender (I believe her name was J.C.), she took our order. Once it arrived, I realized it was not what I ordered. I explained this to my waitress, to which she proceeded to march off mid-sentence, grab the menu (again), and point to what she'd said I order claiming "This is what you ordered." I would not have ordered that particular burger because most of what's on it is something that I'm allergic to. I ordered the Bacon burger, BUT pointed only to that Aole because I wasn't sure of how to pronounce it, and I wanted it on the side. I would have met her with grace if she'd simply accepted the fact that she had made a mistake, heard me wrong, or anything--but she didn’t. Even proceeded to walk over to the people in the front, pointing in my direction. I'm assuming that she saw me look up at her, and so she'd then tried to "play nice." It's one thing if maybe she was having a bad day, but within this industry, there comes a point where we need to put that aside and be decent. I believe that waitress should be tipped based on their service, not on simply taking an order/bringing out your food. I've worked in a service industry for most of my career, and I did not expect a tip for a job where my customers left unhappy. I doubt that we will be back, but if we are, I will ask to be seated elsewhere. We've had her before as our waitress, with the same attitude--she was unfriendly even then. By the way, I received the correct after having waited until my daughter was nearly done with hers, to which upon getting it the cheese was cold.

This was our first visit to a Cheesecake Factory Restaurant. We were meeting our daughter whom we had not seen for several weeks. It was one of the priciest meals that we have had in quite some time, but we generally economize when we go out to eat. Everything was great, but they had some difficulty in coordinating the appetizer with the main dish, which, in this case, came just minutes after the appetizer did. The gluten-free chocolate cheesecake in the photo costs $11.00. Our waiter was efficient and helpful, but not one given to conversation.

I was so impressed with this location. I have been to others around the country, and the Greenville location is truly the BEST! The attention to your dietary needs was fantastic! I ordered the Cuban sandwich on gluten-free bread. Absolutely delicious. I also ordered the gluten-free flourless chocolate cheesecake... Yummy! Best Gluten-free Chocolate Cheesecake in the upstate!