We had a disappointing experience at The Dime today. We were in line at 11:15 and due to the long line, we did not make it to the counter until 11:40. At this time, after waiting almost 30 minutes, we were told that we could not order anything from the breakfast or lunch menus, that lunch did not start until 12 and breakfast was over. Our only option was to order pastries from the case. I have celiac disease, so obviously, the pastries were not an option for me. I explained this and asked if I was just out of luck, to which I was plainly told “yes.” We pled for flexibility and the entire staff told us there was nothing we could do. We wanted to take our business elsewhere at this point, but unfortunately, there were not other options close by that would offer the same grab and go experience that we were looking for. We came back in at noon and ordered from the lunch menu. Our food was good and the atmosphere is beautiful. Could be a great spot if they could figure out a way to not turn customers away for 30 minutes, especially after waiting in line for the same amount of time.