The Den Cape Cod

DO NOT EAT HERE IF YOU HAVE ALLERGIES. If I could give this restaurant 0 stars I would. My family and I were at dinner last week when we informed our server that 2 members of our family had serious allergies (EOE- dairy allergy and if consumed the esophagus will close and food must be extracted in the ER). The server confirmed that their dishes were gluten free and dairy free. Approximately 10 minutes into my brother eating his “dairy free” meal, the server came over with a replacement of his meal stating the one he was currently eating may contain his allergen. She was then unable to explain the miscommunication and if the replacement was actually safe for him to eat or not. She was unable to answer all questions and was arguing with us about taking the meal off the bill. When I asked to speak with the manager, Josh, he took about 10 minutes to come to the table and acted like he could not have cared less. He handled the situation completely unprofessionally stating “well he was still eating so I assumed it wasn’t that serious, it’s not like you called the ambulance.” He refused to apologize, state that they were in the wrong, was talking about us to the coworkers, and screamed at the kitchen and the server without handling the situation as a leader should. As a restaurant you should absolutely not say the food is safe for individuals with allergens if it is not. You have one job, make the food that you serve enjoyable and safe for ALL of your costumers to eat. He is a sorry excuse for a manager and if you are someone who has any allergies or even wants to be treated fairly and respectfully by staff- I would highly suggest that you look elsewhere. This restaurant should be ashamed and should take some serious measures to better their service.

This was our first visit to The Den. Overall it was a good experience. The food was pretty good. My husband had the pizza, which he said was tasty. I had Korean BBQ tacos. They were very saucy and I had hoped for more of a punch of flavor. My friend got a burger, which she thought was good. When I asked for corn tortillas for my taco the server correctly assumed I was gluten free and let me know the fries had a coating on them, which I appreciated. I asked her what other sides I could have and I choose broccoli. I was surprised that I was upcharged when I got the bill. The drinks were creative and we enjoyed them. The other thing to note was that the device was on the slow side. Our server was working hard but it appeared she had a lot of tables. I think we'll be back to give The Den another try, especially because there are some other items on the menu that look good.

This is one of my son's favorite restaurants, and I can see why! It's extremely kid-friendly, with a welcoming atmosphere that makes families feel right at home. As someone who is gluten-free, I really appreciated the menu options that met my dietary needs without compromising on taste. The service was excellent—very friendly and incredibly accommodating. We always leave happy and full. Highly recommend for families!