The Flipping Egg

Gluten free pancakes tastes great!

I wouldn't recommend this establishment to anyone. I sat down with my family, and as we began looking over the menu, we saw that sugar-free syrup was an extra charge. I asked the waitress about this, and she responds, saying the owner charges for anything and everything "extra." I asked to speak with the manager prior to my family ordering. Upon asking the manager about this, I stated that it didn't matter how small or large the increase in price was this was unreasonable. I informed him that my son is a type 1 diabetic and this seems to me to be almost a punishment for a disease that literally no-one has control over. He responded and said that he understood he had celiacs disease and he had to pay more for his gluten free food. His words at the end of this statement was " it just is what it is." He stated it costed more to make the sugar free. I can understand that to an extent but that still brings me back to type 1's have absolutely no control with their disease happening to them. And they literally have to pay a cost every single second of every single day! Though both of these diseases are terrible and I hate for anyone to have to deal with either, their is no comparison! This is absolutely abysmal performance on the part of the owner and manager. Do better! We left and paid 13$ for three waters a coffee and a tea.

Waitress was great! Let me start by saying that! She was really friendly and super nice! Clean restaurant and decent pricing. We were sat and given menus. First thing we noticed was the “sugar free syrup $.50 extra”. We are a family with a type 1 diabetic so we wanted to speak with someone about this. The waitress brought the manager over, a younger gentleman, when asked why they charged more for sugar free, being as we had a type 1 diabetic and he can’t have the sugar, he simply stated “I pay more for gluten free because I have celiacs disease and we make our syrup from scratch so regular syrup cost less”. There was no conversation about how they are punishing people by charging them more because of diseases they can’t control. He had a very rude attitude and no willingness to listen or have any common ground. We will not be returning. The absolute worst customer service we’ve encountered in Abilene!!!