On a Sunday afternoon, I expected the place to be bustling, but after experiencing it firsthand, it made sense why we were the only party there—aside from a group of two who were leaving as we arrived.
To start, the tea selection is excellent. I was ecstatic there was a dedicated gluten-free menu, and it did not disappoint—the options were delicious!
However, a few misleading aspects and the owner’s approach left us disappointed.
First, the photos don’t accurately represent the location—it’s in a strip mall, and during our visit, there was loud construction next door. Some ambient music would have helped, but instead, we had to sit through mostly advertisements.
Reservations for the English tea ceremony require a 30% deposit, which is non-refundable if changes are made within 48 hours. Unfortunately, this policy isn’t clearly communicated on the website or in the confirmation email.
One of my friends opted for tea service only, and we were assured at the start that their deposit would still be applied. However, this turned out not to be the case.
The waitstaff was wonderful, but the owner’s approach to customer service felt disingenuous. We were excited to return within the first hour, but by the end, we had changed our minds.