Staff were very polite but on the whole there wasn't much mindfullness towards allergies so i would advise anyone with serious gluten/dairy allergies to be careful as they cook gluten food with non gluten. Were inflexible with my friend asking for a salad which "could not be done seperately" and thechips were not gluten free for above reason. In the end she jad a jacket potato which dairy butter was put on without her knowledge, she instantly felt the affects of this and had to wait for another potato to be served.