The Ivy On The Square Edinburgh

I am writing to share a serious concern regarding my recent visit to your restaurant, ( THE IVY ON THE SQUARE EDINBURGH as I believe it is important for you to learn from this experience and prevent similar situations in the future. On Saturday, I visited your restaurant for breakfast with my daughter. Upon arrival, we were greeted warmly by the host at the entrance, which gave us a positive first impression. We inquired whether your restaurant could cater to allergies, and we were reassured that your staff was highly knowledgeable about such matters. Based on this assurance, we ordered sourdough bread and avocado. The waiter informed us that he would ensure the dish did not contain dairy, as my daughter has a severe dairy allergy. However, just a few minutes after my daughter had taken several bites, the waiter returned and abruptly took the plate from her, saying he needed to double-check something. He reappeared shortly after with a smile, saying that everything was fine, but admitted that he had made a mistake when inputting the order—indicating “gluten” instead of “dairy” as the allergy to avoid. To make matters worse, he returned the same dish to my daughter instead of preparing a fresh one. This not only felt unhygienic but also demonstrated a lack of care and understanding of how allergies should be handled. Given the circumstances, it seemed unprofessional and dismissive of the seriousness of the situation. He then casually added, “If you want to talk to someone about this, my name is Rachel,” which we found shocking. A mistake like this could have had severe consequences for my daughter or anyone else with a life-threatening allergy. It was deeply concerning that the situation was treated so lightly. This experience has left me questioning the seriousness with which your team handles allergy-related requests. Given the potential for life-threatening consequences, it is crucial that your staff undergo thorough training to handle allergies responsibly and with the utmost care. I hope this feedback prompts immediate action to review your processes and training regarding allergy management. I look forward to hearing how you plan to address this issue.

Having visited the Cambridge venue we chose here to book for our daughter's 18th due to them catering well for coeliac. This visit didn't disappoint. As you would hope from an establishment of this calibre excellent service, range of food and atmosphere. I have marked down food to 4 star only because my fishcake was lukewarm, but I can always oversee these things when service is excellent, which it was. Catered well for coeliac emphasising they would share with kitchen colleagues which is always reassuring. Overall a super afternoon with two teens who thoroughly appreciated the whole experience also. Will def go back.

Got a voucher for my birthday and was looking forward to dine out at The Ivy. Iam a Coeliac and was very disappointed with my choices!! I had the shepherd's pie which was ok!! Small portion!! And the only dessert I could have was a lemon sorbet!!! I had to scan a QR code firstly to see what a could eat!!! Don't think I will be visiting The Ivy again!!!😒.