The Ivy Victoria Quarter Leeds

We went for an afternoon tea, for my hen party. To be quite honest, it really was disappointing. We checked if they could do certain dietary needs, and they said it was OK. My friend that booked it sent 2 emails confirming it, then was called 3 separate times from members of staff. When we got there, we were basically told by an over-zealous manager that my friend who is gluten & lactose intolerant, not allergic, wouldn't be able to eat. As they treat intolerance as it were an allergy. The guy came to the table 3 times and was quite aggressive with my friend. He only took stock of his attitude when another friend told him to stop, as he was ruinening our day. They eventually said they would knock something up. But we waited 70 mins to be served, so we were rushed to eat and to be quite honest it wasn't a very nice experience. The manager that took over was very nice. She tried to do her best to make the best of a truly bad afternoon. She provided us with a bottle of complimentary champagne, but I was so disappointed.

Stunning food and the service was exceptional. We are both coeliac and the dietary understanding was impeccable from all staff members.