The Ivy Winchester Brasserie

Visited the Ivy on a Sunday evening with some friends. We found the service somewhat lacking and had to ask for some things more than once and service took a long time. I advised the waitress that I was gluten free which was fine but everything had to be researched via an app, I ordered but then I was surprised when I was served fries with my meal. I hadn't ordered them so was reluctant to eat them as I didn't know if they were safe for me to eat (it later turned out they were not). When we finally got the ladies attention we asked about the fries and explained I have a gluten allergy so I'm not sure I should have had them. The waitress said they were served in error but they wont be on the bill. Well obviously... The starter was amazing, and the main was okay but for the price I would have expected slightly higher standard. Other peoples meals were a mix of 'fine' and 'really good'. It wasn't overly busy so the noise levels were good and atmosphere much better than that of a Friday and Saturday, but the staff didnt seem to be on their game which was a bit disappointing. I don't think we'll be rushing back to be honest. The allergy thing is made difficult here, having to cross check the menu with an app where the titles might not be the same. You can't join in conversations as you're heads down trying to figure out what you can have with little staff involvement to help you out. If the Ivy is happy to serve a Vegan menu, why not have a Gluten free menu? It's just lazy and exclusive

First visit to an Ivy restaurant and pleased to say it was a great experience. Needed to cater for celiac and caused no problems. Service and atmosphere was top notch. Food is above average and of a good quality. It can be an expensive outing but there are menu choices and specials which low you to pick 2 or 3 courses from a condensed menu at a lower price. Will defo go again. Service stood out and this really sets them above other offerings on Winchester High street. The restaurant has a lovely art deco feel and a lovely vibrancy. Great job and well done.

Great service and afternoon tea, thank you 😊-Also gluten free catered for