The Keel Lounge

Lord knows if I could leave 0 stars I would. We rang this place to ask if they catered for people with celiac disease (gluten free) at 12:54pm they said yes we arrived at 13:01pm & ordered what we wanted which was 2 paninis (1 gluten free) & a cheese & ham toastie. We waited around 45 minutes if not longer to get the food no idea how it took so long but anyways it arrived to our table at 13:49. So a very long wait for a toastie & 2 paninis. When the waitress came to our table she told me “I’m not sure why they have done this but the crisps on your plate are not gluten free” so not only was it a long wait they have now put gluten food on my gluten free food !! 🤣so I asked her to take the crisps off which she did & the photo below is what I was left with!!! Absolutely shocking for £5.95 I also paid 80p for my coleslaw which they put on my partners gluten food instead of my gluten free plate 🤣🤣 our total should’ve been 23.80 but they charged us £27.60 ! will never ever ever go here again it’s so hard to find somewhere gluten free & good service etc clearly this is not the place 💀just going to add the staff we’re not approachable at all very moody didn’t want to resolve the issues we had & not one apology despite me stating I needed gluten free. Disgusting

Being lactose intolerant and lso have to eat gluten free, this place always caters and has some fabulous free from options. Especially the cauliflower and red pepper curry and rice. Fresh brewed tea is a favourite with red Berry Berry being my favourite. Always a great atmosphere and always great service by the staff.