The Little Brown Box Delicatessen

Update: Wow. Is all I can say. I reached out over Facebook messenger and the owner offered me a refund. I didn’t ask for one, and the best I’d hoped for is maybe a sandwich on a different day or a partial refund. It was she who offered a refund straight out. … And then she demanded I bring back the food. “new policy”, she says. I tell her we had bitten into everything. She said it was fine. She then starts talking about how she’s in an abusive nightmare- sounding situation, one I won’t mention here, as it’s not my story to tell. But she gives it as a reason as to why things aren’t going well for her. It’s awful, and I wished her the best with it. So I do bring the food as she asked, after telling her we had eaten some. I walk in and I hear a loud phone conversation in the back over speakerphone with none other than the owner calling me a liar and some rather nasty assumptions about me. I kind of froze on the spot. I was absolutely mortified. I didn’t know how to react. However, I decided to just shut my mouth and wait for the employee. The employee issued me a refund before I even presented what was left of the food. I mentioned to the employee that it was eaten into, I was concerned about this “new policy” the owner mentioned. I figured it was all done and dusted. The employee that was there was very courteous . Again, she already issued the refund before interacting with me. She didn’t look into the bag, and I again mentioned we had eaten into all of it. She said it was fine and that she was going to throw it all away. I decided to chalk it up to someone (the owner) having a much worse time than myself and to forgive. I had decided to delete my review here. That was until the owner messaged me with pictures of the sandwiches that in the state that I had told her and her employee about. Partially eaten, and told both times that it was fine. She says “ So I already refunded you…. However you both ate almost the entire sandwiches. Talk about kicking a person when she’s down.“ and then blocked me. No chances to clear the air. I hope she gets the help she needs, and gets justice where it is due. However, it’s not an excuse to treat people like this. I will be updating my star rating due to this. Original: $40 spent and I regret it. We came in today and the lights were off, the soda machine was warm, had no ice, but we were offered soda with our meals despite that. Sandwich boxes we upgraded to a meal with got us stale gluten free Oreos and sub par potato salad. Our sandwiches were half frozen and the gluten free bread was stale. Half of the workers were not dressed, wearing night clothes, sweatpants. I was going to ignore anppearances and hoped for at least a welcoming smile and good customer service, but that wasn’t what I got. What is going on? Where is the place we were so highly recommended?

-This was an incredible clean, with very fresh ingredients, and such a hospitable group of people running it. My gluten free sandwich was great and IT WAS SO SOFT BREAD! Which is a hard thing to get sometimes. Samples at the register with detailed explanations, knowledgable staff. Owner came around with samples, and was kind enough to get me dairy free options due to a severe allergy. Heart and soul is clearly poured into this place. I can’t wait to try their coffee flights. -And I’d like to mention that I went in as a gay couple. Treated with total respect. There were groups of people of a variety of races eating at other tables too. One of their order had a little mix up, and the owner came out right away. Apologized and fixed it! Then gave them samples of drinks to make up for it. -Owner came to every table and talked to everyone at the table. One daughter was working front. Knowledgeable and kind.