Melting Pot

We had a really disappointing experience at this location, both in terms of service and with regard to allergy awareness. We came on a Wednesday night for my birthday, with a reservation. The restaurant was nearly empty. I noted on the reservation and confirmed upon arrival that a member of our party had celiac disease and we'd need everything on the table to be gluten free. After 10 minutes of sitting with no interaction with a waiter, my husband went back up to the hostess to politely follow up. After several more minutes, a waiter finally arrived. I told him, very clearly, that I had an allergy and the entire table would be eating gluten free. 45 minutes after we arrived, we finally got our cheese course. I asked our waiter to confirm that the dippers tray was the gluten free one, and he apologized and said no. They had brought regular bread on the tray. It took several more minutes to get the gluten free tray. While the GF bread was good, some of the vegetables had seen better days. We got our salads soon after, which were correctly gluten free. At this point, a manager did come out to apologize about the cheese dippers mix up and she assured me that the rest of the meal would be gluten free as requested. We finally got our meat course well over an hour into our visit. As our waiter was explaining all the sauces he brought us, he noted that one of them was not gluten free. This was despite having said so many times already that the entire table should be gluten free AND the manager's assurance prior that everything would be checked. Clearly that did not happen. I will say that at least the dessert course came out entirely gluten free and was tasty. All in all, we spent 2.5 hours there. The delay in initial service and then the delays in getting the right components and clean up between courses, was inexcusable. I don't expect the Melting Pot experience to be quick, but I don't expect to spend 2.5 hours there either. Between the excruciatingly slow service and the failure to properly follow their own allergy protocols, we will not be back.

Took my wife here for our 30th anniversary! This place did not disappoint, the server Aiden was awesome, the manager was great! Definitely would recommend this for your special occasion or just dinner, the service and food was top-notch! This was our first time going to eat at this place and we will definitely be back! Also met my GLUTEN FREE needs on all 4 courses.

Took my wife here who has celiac and the staff took so much care to keep everything Gluten free. Our server Angel was amazing all night