I'll start by saying that we've known this place for many years and we've always enjoyed eating here, so much so that we've celebrated our anniversaries, birthdays, etc. here.
Last night, however, the experience was terrible.
My husband and I had booked a table at 8 pm (on the occasion of Celiac Day, since we've both been gluten intolerant for a year). We arrive, they seat us and after 10 minutes they take our orders: two vegan and gluten-free sandwiches and drinks. Literally an hour goes by and at 9 pm only my sandwich arrives. Nothing for my husband. We wait another 20 minutes and a sandwich with ham arrives at the table for my husband. We reiterate that we had ordered a vegan sandwich. They take it back. In the meantime, I find a black and hard touch in the sandwich. The waiter takes the sandwich away saying it was slightly burnt soy, I say it was a bone or a stone, because he can't explain how it was so hard that if it had fallen under my tooth it would have at least made it fall. It's 10pm when my husband, without having eaten anything yet, gets up, goes to the cashier and tells the staff that we were leaving. They offer us the two sandwiches for the great inconvenience (we had to wait another half hour) and we go home practically fasting. Arrived at 8pm and without dinner until 10pm and beyond. I'm sorry that last night I think the staff was not complete but the situation was truly unacceptable.