The Near Boot

Another fabulous family meal here last night, the staff are so welcoming & friendly. The food is delicious & excellent value, myself & my daughter in law are both celiac & therefore strictly gluten free. As they have just changed their menus, the allergen menu wasn’t available as it’s in the process of being printed. The staff were fantastic letting us know which dishes we could have. We have eaten here a number of times now & I never have any reaction so when they say it’s gluten free, it really is! See you again soon!

Very disappointed all round. Too many issues to go into too much detail. • Food allergy confusion in the whole team that wasn’t rectified or understood. Total disregard and terrible levels of education through the team, but appreciate this isn’t their issue. As an FYI to provide context: food allergy includes cross contamination of your food and for reference please see photo 1/33 on @TripAdvisor of your “Gluten Free” beef that is covered in Yorkshire puddings, containing wheat flour, that was shared by your team on the 3rd time of asking. Please be cautious when visiting with an allergy as this is what is “on show”, so what happens behind the scenes would now worry me more. • Appalling attitude of the owner who declared: “I am the licensee and I can be as rude as I want to be” “I don’t recognise you, so you don’t come in here regularly” This was as bad as I have ever seen customer service wise, which all came around from them wanting our table back at 13:50, after taking additional drinks & dessert orders at 13.35, whilst the children were still eating the desserts, and for an added bonus, we were never given a ‘require table back by…’ upon arrival. We live in the local village and we won’t be back. Food was okay, but to spend £160 on 90 minutes, I don’t appreciate the disgraceful tone and manner in which we were spoken to. . People skills need severely looked at. This was from a group of 8, with ties to the local area and 4 of the group were under 7. They are lucky i couldn’t award 0 stars on the review. I am really hoping this doesn’t affect their performance in ‘The Best Carvery in Cumbria’ play offs when the tournament starts again. Please don’t contact me as I am not interested in coming back or discussing this further. Disgraceful in all honesty.