The Original Pasty House Plymouth

My Father and I decided to come in for a bacon, brie and cranberry wrap (we had one in the past and recalled that it was delicious). My Dad is a coeliac so he asked for his to be gluten free and double checked that one was just before he paid, the girl on the till said that she had put it through as such. We waited for over half an hour for two wraps to arrive. When they did eventually arrive neither wrap was made gluten free, if my Dad didnt ask when the plates were sat down then he could have been hospitalised. The girl that handed us our food didnt offer an apology, she just gave us bad attitude. She took the plate away and we waited another 20 minutes for the wrap to be brought out. The wraps themselves were lack luster to say the least. You would expect that a bacon, brie and cranberry wrap would have at least a little bit of cranberry sauce in but none was to be found in either wrap. Just a mountain of bacon and barely any brie. I hope the owner of this place reads this as you also need to desperately train your staff in food hygiene and safety. The hour that my Father and I was sat there we saw the milk steamer being used for 4-5 drinks before being cleaned with a cloth, when it was eventually cleaned it was with a cloth that was used to wipe down the extremely dirty sides. The walls and floors of the restaurant were incredibly dirty, there were bits of food that had clearly been there for a while. One member of staff was putting away cutlery and found a dirty fork. Instead of taking it back and cleaning it they just picked the food off of it and put it back in the cutlery holder. Theres much more that i could write but i dont want to take uo anymore of your time. I have to say that i am disgusted at how this establishment ran itself during our stay. I dont think I will be coming here ever again and will be recommending that my friends and family dont come here either. I look forward to your response

This is a great place to grab a quick snack or drink to take away or eat in .Great that they now do Vegan sausage rolls and vegan pasties which have protein ,I'm a meat eater but I eat their vegan stuff ,also great they do gluten free sandwiches ,be good if you can do gluten free pasties .always greeted with a smile ,and the personal touches IE we don't want paper bags just a napkin which they always remember