The Owego Kitchen

We enjoyed a great lunch at Owego Kitchen. The sandwiches are huge and delicious, they have a nice gluten free roll option, and their sides are a nice touch. I had their house made potato chips, which are well seasoned and excellent, and my husband had their three bean salad. Great pit stop on the way to Corning Glass Museum

Very disappointed with the lack of knowledge and unwillingness of staff to accommodate a dairy allergy on Friday, June 23rd. Our son has anaphylaxis reactions to dairy and nuts. Prior to visiting this establishment, I called and inquired about their ability to accommodate our son's allergies for breakfast. The representative I spoke with reassured us they could accommodate us. While he was unsure about the bagel ingredients, he was confident the gluten-free rolls were also dairy free. When we arrived, we again informed the staff of our son's allergies and were told he could order an egg and bacon sandwich on a roll. We placed our orders for 4 people and while waiting at the counter, the manager/cook mentioned to my husband that he could not guarantee a dairy-free meal for our son. He continued to say that while he cooks with oil, he had been using butter on the griddle all morning. We asked if he could wipe the area of the griddle down before cooking our son's eggs and was told he would not as he was "cooking for everyone." Our meals and drinks were already paid for so we had to decide between making our son watch us all eat before we could find a place for him to eat separately or request a refund since they refused to accommodate all of us and eat elsewhere. The most frustrating and disappointing aspects of our experience with Owego Kitchen were: (1) We called ahead, informed them our of special needs for allergies and were assured they could accommodate us. (2) When we arrived, we again confirmed they had at least one dairy and nut free breakfast option. (3) Family living in the Owego area had raved about this establishment and assured us they were very customer-service driven and accommodating and would make sure our son's meal was safe for him. (4) The cook/manager was very dismissive towards us and treated us as if we were an inconvenience for him which only made my son feel like it was his fault we had to leave (something we work very hard to avoid, which is why we call ahead!). (5) We had to call family and let them know they would need to meet us elsewhere for breakfast as our son would not be able to eat at the Owego Kitchen. We ended up requesting and receiving a full refund. We met our family at River Rock Diner in Owego. We HIGHLY recommend RIVER ROCK DINER if you have someone with food allergies. They were very knowledgeable, friendly, and their food was delicious!!