The Paddocks Hotel

We booked a king sized room With a garden view. What we got was a room that was dark and overlooked a corrugated roof and the car park. The wallpaper was lifting in the corner of the room, the bathroom needed updating, net curtains up the windows were damp as no extractor fan in there. The shower cubicle small and water pressure very poor. I had let them know prior to visiting that I had to have gluten free, we had prior booked a room at the restaurant so we ordered from the traditional English menu. Told No chicken! Never heard of. Restaurant with no chicken nothing else suitable so just had chips and peas. Another waitress who bought meal then said they had a large group in so ‘no time’ to cook grilled chicken meal, flabbergasted! Anyway bed not comfortable so tired and so disappointed we checked out following morning a day early. We were offered a new room as we checked out but would have liked the room we actually booked on check in. No apology given, no refund offered, in fact no acknowledgement reply from hotel via email. Hotel has lots of steps inside and out so not suitable for disabled or people with dietary intolerances or allergies. Email

Excellent b and b. Room very clean,comfortable,freshly decorated. Very good breakfast,gluten and lactose diet catered for. Free car park,lots of space. Well stocked bar. All staff professional,efficient and friendly.