The Pancake House

Had brunch here yesterday and was extremely disappointed with the treatment of my child with a food intolerance. My daughter has been working her way up the milk ladder and is at the point where she can tolerate most dairy but ice cream is a step too far and would give her a sore tummy. The staff at the pancake house refused to swap her normal ice cream for vegan ice cream without ordering and paying for it as a separate dish. We ended up using the included kids dessert option so we did not have to pay for it but this meant we did not then get the dessert as other kids would. Very unfair. You don't charge extra for swapping to a gluten free pancake or from chocolate to vanilla ice cream so why this?? Other than that the food was pretty good. The crazy rule just spoilt our time to be honest. Whole place needs updating decor wise.

I hate what they've done to the place. It used to be so much better, with a wonderful menu and so many gluten free options having it be the highlight of our trips for many years. Now they've stopped doing any and all sweet Dutch Pancakes, with the only options being pancake stacks and waffles. And while these are nice, the removal of Dutch sweet pancakes on its own its nearly a deal breaker. Plus the gluten free menu has shrunk drastically, leading members of my family to have a nice meal. Overall, it is now an okay but overpriced restaurant, and one we probably won't return to anytime soon.