The Park Hotel

Shout out to Savannah who was extremely helpful with catering for celiac and understood cross contamination. They were happy to replace the chips for husselback potatoes at no extra cost and whipped up a special cheesey toast despite not being a menu option for GF. Philly cheesesteak GF burger was superb. Will be back!

Come on! Better service at McDonald’s or Hungry Jacks. Gluten-free hamburger with chips for our coeliac friend. Order taken and paid for, then…”sorry madam, we don’t have gluten-free rolls or bread” not to worry - the entree salt and pepper squid will do, but with chips please…”no, you won’t need chips - there’s plenty”… despite still requesting chips, the staff REFUSED to add to the order. We asked a second staff member if chips can please be added to the entree S&P squid, as it’s for a main - and was told …”no, it will be enough”… They refunded the difference between the hamburger and entree…but the S&P squid was an entree and NOT a complete meal - not to mention customer service! Another order was Chicken Parmagiana, I’m sure they thought that the huge layer of ham was a bonus, but, despite the melted cheese it was fridge cold. I’m struggling to understand how a commercial kitchen does not have the basic ingredients for their standard menu on hand (bread freezes team), but to have the staff refuse to put a 50 cents cost item on to a plate is mind boggling bad customer service.