The Pizza Factory

I ordered online for delivery and it said my order was going to be delivered in 40 minutes. 40 minutes later I get a cancelation notice that they can not complete my delivery and if I want to pick up my order to text the number. I texted the number stating I would like to pick it up, 20 minutes later they responded that my order would be ready in 20 minutes. Then I get a phone call from them no greeting just a girl saying just a second, and then there was dead silence. So I hung up. 10 minutes later they call back again no greeting they just say they cant make one of my pizzas they can only make a mini gluten free, well a mini is what i ordered. Then she says what gluten free dressing do i want, I said what do you have- they respond hold on. 10minutes later they said well your probably okay with the raspberry vinegrette, it's probably gluten free but maybe not. I told her to just leave off the dressing and then I asked if there was anything else. I got no response so I asked again and still no response then she hung up. So I head there to pick up the pizza and they said they can't find my order but they can reorder it for me. At this point I'm frustrated, I told her what I had and she said she would check if they made anything. A different girl came to the window and I started over. She asked me if i wanted to wait for the order or just cancel the order. I asked her what she had ready and then she disappeared she came back and said they just had to make the salads so i said i would wait. She came back with only partial order because they didnt make the gluten free pizza- they lost that one and that is the one they originally called me about. I asked to talk to a manager while I was there and he had every excuse in the book for his employees. This entire experience was very unprofessional. He gave me a 10 dollar certificate for my trouble that I am not planning on going there again. We rarely order from there and when we do it is always a nightmare. 2 and a 1/2 hours later I finally got my order.

We went with a big table full of family. I must eat gluten free, so it is hard to watch everyone else go on and on about the wonderful breadsticks that actually come on a stick - but they had a great time, of course. I was able to order a typical gluten free pizza, for which I'm grateful. It is unusual ( good) that they have several sizes, instead of only one (frozen) crust. The small one Really is small! I did not get sick, which is the important part. We were seated just past the reception area near the door, which opened and closed the whole time, of course - in February. I was cold the whole time. The Maui pizza with almonds, crunchy! is very good!! My family members like the salad bar; the Large size (more than one trip) comes with a breadstick. My husband spoke to the waitress in advance about having the entire bill come to him, but she (more work! ) handed around 4 separate bills and then people wouldn't give them to him to pay. Our purpose was to take everyone to dinner, so that was disappointing.