The Royal Hotel

I cannot praise this hotel too highly lovely comfortable room excellent service and staff do helpful. Edits on reception was superb. Really like the fresh milk in a flask given without asking. The normal long life sachets taste awful. I am coeliac and staff went out of their way to cater for my gluten free diet. Only criticism are the small business cards difficult to read and I couldn’t get the bar code? To work to leave my review.

Had lunch during half-term. The location was good, managed to park, upon entering reception staff were very helpful. Then to the restaurant/bar area, all good, menu was adequate if not slightly disappointing with choices. When ordering lunch we requested if the kitchen could heat up a meal we had prepared for our baby. This was free of all additives, sugar, e numbers and gluten. We were told this categorically could not be done due to allergies, which makes no sense and was awfully unhelpful. We felt forced to purchase a £7 pasta meal which was not free from all the items listed above. So essentially we paid for the privilege of Shepherd Neame filling our child with chemicals we do not feed him. Won’t be back nor would I recommend anyone with a child to visit. Just shocking customer service!!