The Stirling Arms Hotel

We booked under First Table and we initially didn’t get the discount when we ordered. There was no indication that entrees were not included in the discount and there was nothing on the menu to say that the gluten-free bun for the burger was an extra $4.50. The staff seemed confused and flustered by our asking about where the discount was. They did issue some refund and the food was good.

Attended the Christmas lunch at the Stirling arms. We had 3 people with dietary requirements which were arranged months prior. We were promised gluten free/coeliac safe meals that were offered as per their advertised event but was given one plate that wasn’t even on the menu and was told that’s all I was able to have. Paid full buffet price for a plate of food I didn’t even order or discussed prior on. Most of The food was inedible, or dry There was no Christmas ham Just some tough pork and turkey. The deserts was awful, and most wasn’t even available to even try or they ran out. We were the first lunch sitting as well. Some items advertised to be included were not served, some were undercooked, some were way over cooked. Other guests were commenting on how disappointed they were as well, not just our own table. It was Not worth the money or effort for us on such a special day. Next year we will go back to catering ourselves. We have requested refunds. UPDATE: Like all their responses to any negative reviews they have received, it is met with lies, and aggression. This just shows the type of people managing this venue. Unable to hear anything negative or make up lies to back themselves up and to make the “negative” review look fabricated. Absolutely horrendous accountability and “customer service”. As soon as someone says how they were treated they are faced with condescending and Arrogant replies.