I finally got to try this place. Whilst i like to appreciate giving people a fair go, i think if the manager has to step in to correct staff in regards to basic customer service something is wrong with this picture!
Two of the staff members were obviously backpackers or new to the country, one of them said ill keep the food here on the table as they couldnt take it back to the kitchen for reheating when they brought the food before the drinks. My friend said to them due to dietary requirements, and i even put on the booking form they are gluten intolerant, so they need to drink and wait 30 mins before receiving food.
Then another staff member came out and said, "You gave the wrong dish out, and lucky my friend didn't eat it as they would have been very sick. Luckily, the manager intervened and said, "Let them keep the food.
Calamity of errors continued when this same friend order her mains and dessert, and they came all at once whilst i didnt get my main until i had to ask for it. I only ordered a salad plus a bowl of chips, which they forgot to give a side of aioli sauce.
We didn't receive our drinks until after the food was given, which was strange.
On the table next to us, we had this douchebag i dont know whether it was a joke or whether he was actually harassing two women. Regardless, he made the women leave plus a couple who were going to dine in. Im stunned. The staff didnt kick them out. He wasnt funny and the chauvinistic behaviour was inexcusable
However, the manager was friendly and even discounted my bill even though i didnt complain until now, so i feel conflicted about writing this.
Overall, ill go back there but maybe not on a saturday evening.